All deliveries within the United Arab Emirates are done by land at no extra cost. For other countries, we offer most economic air service with DHL/Aramex within the MENA Region for which the cost will be extra. There may be local taxes and duties for your order depending on the destination country. If we are able to calculate these fees for you at the time of accepting the order, they will be added to the final invoice after determining the exact costs involved.
For the countries where taxes and duties cannot be calculated, you will be required to pay them to the courier at delivery. Please contact your local customs office for more information. You may need to pay import duties and local taxes.
DHL is our courier for all shipments within the MENA Region. You will receive an email containing your Tracking Number once your package has been shipped from our Dubai Airport Free Zone warehouse. You are also free to arrange courier/freight forwarding agent pick up from our operations hub.
At this time we are unable to ship orders to General Delivery and P.O. Boxes. Orders made to any of these addresses will be cancelled.
We will not be able to deliver merchandise to countries covered under United Nations Sanctions regime.
All documentation such as invoice, packing list, certificate of origin, HS code certification, etc. will be provided for all export consignments, and as required by the respective country regulations.