Frequently Asked Questions (FAQ’s)

1. Are the products displayed under leather accessories made of genuine leather?

Yes, all our leather products are created using genuine leather. We normally use a variety of cow hides, buff hides originated in Asia, Europe and North America.

2. Is there a minimum quantity for corporate orders?

Yes, the minimum order quantity for pens, small leather goods, shawls, scarves, journals, combination gifts starts at 50 Units. Bags, portfolios and similar large size articles, the minimum order quantity is 10 Units. Please direct your questions to email id globalsales@vollstedt-b2b.com and we will be happy to answer your questions quickly.

3. What will be the standard delivery terms?

Our standard delivery terms are two weeks after the customers’ approval on the artwork/pre-production sample.

4. How is the customisation done on the products?

Small leather goods are embossed with the customer logo – hot stamping using a metal/bass bloc of the logo. Pens are printed or laser engraved with the customer logo. Bags cannot be embossed with the logo due to its size and technical limitation of feeding the large article into an embossing machine. We provide a bag tag with the logo of the customer embossed attached to the bag, in lieu of embossing/branding the bag. We will be able to undertake embossing on the bag for all bags freshly produced, which requires a minimum delivery time of four weeks.

5. How will the merchandise be packed and presented?

a) Small leather goods – Presented in our hallmark luxury black leatherette packaging with an individual slot for the merchandise display. The inner tray will be covered with customers’ logo printed butter paper and each box will be wrapped with a sleeve with customers’ colour logo. Please click here to view a sample.

b) Combinations – Same packaging method is applied for all combinations. Please click here to view a sample.

c) Portfolios – Packed in a two-part gift box (black craft paper box with base and lid) with gold or silver foil of the customer logo on the box. The Portfolio will be inserted into a fused cotton pouch before placing the same into the box. Please click here to view a sample.

d) Bags – Packed in cotton pouches with no individual box due to its size. Please speak to your local sales team member if you would like to receive Vollstedt brand paper carry bags suitable for the size of the leather bag for distribution of individual bags. Please click here to view a sample.

e) Shawls, Ties, Scarves – Packed in special paper individual die cut boxes. Please click here to view a sample.

f) Pens – Packed in standard pen box with colour logo printed sleeve over the box. Please click here to view a sample.

6. Can you make bespoke designs?

Yes, we work with several customers to create their bespoke leather merchandise. We have a variety of leathers, colours, and resources to create the merchandise to your specifications. In order to make the bespoke projects feasible for the customer and the production, we would need certain minimum quantity requirements. Developing specific colours as per the Pantone code or other colour schemes will need time, leather being a natural product. You have to consider a minimum of four weeks for development of specific leather colour/pattern if your bespoke scheme includes specific Pantone colour development.

7. Can you print colour logo on the leather?

We do not provide colour printing services on the leather goods.

8. Can you do laser engraving on the leather?

We do not provide laser engraving services on the leather goods.

9. Can you personalise the gifts?

We can personalise the gifts with individual names, for which there will be a separate charge. Please consult with your local sales team member for more details, or write to us at globalsales@vollstedt-b2b.com

10. How will you ship the merchandise?

We use DHL’s economy service to deliver orders within Europe, Middle East, Far East, and Africa. The delivery timelines are 5-7 working days by economy express. However, depending on the customs environment in the recipient country, there may be further delays in delivery, which will be subject to local customs.

All destinations outside the United Arab Emirates are subject to shipping charges, local taxes, import duties and other local levies as applied for similar products.

We are also open to trade on FOB basis where you could pick up the cargo yourself using your preferred shipping agent.

11. Will you be able to send one trade sample with the logo?

Agreed production costs will be charged for the samples with logo/customisation. These are non-reimbursable charges and includes the cost of shipping. We will provide credit equivalent to the sample cost paid by the customer, in the event the commercial order is placed within ninety (90) days from the date of original sample submission.

12. How will I place an order for my company?

You have to send an email to our sales team at globalsales@vollstedt-b2b.com or reach our office by landline +971 4 299 4001 (EST time 08:30 to 18:00) (+3 hours GMT). We will send you a full commercial proposal for your approval. The proposal would include the product specifications, delivery terms, payment terms, customisation scope, sampling plan, etc. Our response time is less than one hour for the ordering process.

13. How would you need the company logo?

In the products are to be customized with your logo, we will need your high-resolution corporate logo/images that need to be imprint / debossed on the merchandise/packaging as soon as the order is confirmed. Please send your logos by email to customization@vollstedt-b2b.com with subject line clearly indicating “Quote Number — Logo / Images for Customization”.

14. Will I be able to get a sample of the product sample before full production?

Standard procedure for sample review is to send you an artwork/imagery of the mock-up artwork of debossed version of the leather merchandise along with the packaging dummy. This is to provide you with the look and feel of how the product will reach you after customization is done. The logo sizes would be clearly indicated (in inches) along with the product measurements for a full understanding of the logo placement.

In the event of comments, we will incorporate your comments on the artwork and resubmit them for approval. For the purpose of calculation of the delivery deadline, the start date count is from the day of your sample approval.

We understand that you may have to review an actual sample of the product, especially when you have sufficient time leading to the event and when the quantity is high. We would encourage you to go for actual sample approval process, in case you have time.

If your order value is less than US$3000, there will be a nominal charge of US$65-150, depending on the product size, for pre-production sampling, which is budgeted for handling and courier charges. By default, all the pre-production samples are sent on DHL express basis. If the total order value is exceeding US$3,000, the pre-production sampling is done free of cost.

15. When will be my order be processed?

In case of orders, which does not require any imprint / debossing, the order processing starts on the next working day. In case of imprint / debossed merchandise orders, the processing starts immediately upon approval of the artwork. The order processing undergoes different stages of execution (1) integrated production scheduling / main production (2) metal block making (3) debossing / imprints (4) packaging (5) wrapping/stacking and finally, (6) the shipment. Goods are inspected at every level of order processing for quality compliance.

16. Can I cancel an order after confirmation?

Orders for imprinted products are considered firm after receipt of customer approval on the pre-production artwork/imagery/actual sample, whichever is applicable. Telephone and mail orders are considered firm upon receipt of order.

Orders that are bespoke/customized merchandise cannot be cancelled once the production is commenced.

17. What are your Return policies?

Samples, in its original condition, are returnable within 30 (thirty) days for full credit (excluding freight). Embossed merchandise is not returnable. Return of blank goods (not customized or embossed) is not acceptable.

Please include a copy of the invoice in the package.

18. What are your payment terms?

Our standard payment terms are 50% advance along with the order, and balance 50% on shipment notification. The payment terms are made flexible for repeat customers with advance payment exemptions and credit periods.

19. What is the basis of Corporate order pricing?

Our corporate pricing is applied only to direct customers on bulk purchases for the purpose of business/event gifting. These prices are not available for retail customers. In case you are a retail customer and would like to purchase our products, please visit our retail website vollstedt.com.

The basis of pricing is retail/web price less 35% for the b2b customers. The discount will vary depending on the quantity ordered.